Contact

How can we help?

Send support, billing, safety, privacy, and parent requests to the ToyAlive team.

Creation help

If a toy awakening or adventure failed, include the toy name, adventure type, and what happened.

For Spark Pack purchases, invoices, or Stripe checkout questions, include the account email and approximate purchase time.

For parent requests, deletion requests, or safety concerns, include the account email and what you need reviewed.

What to include

Include the account email, toy name, adventure type, and a short note about what happened.

Include the account email, Spark Pack name, approximate purchase time, and the Stripe receipt email if available.

Use the account email and describe whether the request is for a toy, creation, account, or billing-support record.

Share the toy name, adventure type, and why the output looked unsafe or outside the content rules.

Use the email tied to the ToyAlive account and describe the sign-in step that is not working.

Send the idea, page, or workflow that would make ToyAlive clearer for families.

Before emailing

Use the email address tied to the ToyAlive account when possible.
Do not send passwords, full card numbers, or sensitive child details.
For a specific creation, include the toy name, adventure type, and a short description of what happened.
For billing issues, include the pack name and Stripe receipt email if available.

Where do I request deletion?: Email support from the account address and say whether the request is for a toy, creation, account, or billing-support record.
Where do I report unsafe output?: Email support with the toy name, adventure type, and why the output looked outside the content rules.
Where do I ask about Sparks?: Use billing support and include the pack name, account email, approximate purchase time, and any Stripe receipt details.
Should I send private child details?: No. Do not send passwords, full card numbers, addresses, school names, documents, or sensitive child details.

Reach ToyAlive at [email protected]. Clear account and creation details help route billing, safety, privacy, and technical requests faster.